If you’d like to update your consent, find out more here – CTA. We need these regular readings so we can show your most accurate energy usage. We don’t have permission for your smart meter to send us half hourly readings.Find out more here If your meter isn't working - Meters - Help & Support - British Gas Every now and then the technology that supports smart meters can have a few issues, so we sometimes can’t receive your meter readings. Find out more here Smart Meters - Smart Energy Monitors - British Gas Smart meters are self-reading gas and electricity meters that provide a 100% accurate view of your home energy usage. So we want to help you understand some of the reasons why you can’t access this right now, and what we’re doing to make this available for you: We know how important it is to keep track of your energy use. Why can’t I view MyEnergy usage in the ‘British Gas Energy’ app? If your tablet or phone doesn’t support our app, don’t worry – you can still keep an eye on your account, book an engineer, and do a whole lot more on our website. Our app is supported by Apple devices (iOS version 10.0 and above) and Android devices (version 6.0 and above). You can also keep a close eye on your balance and look back over your payment history from the past 24 months. What’s more, you can save card details for faster payments, and pay by Apple or Google Pay. So we’ve made it quick and easy on our app.
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